CROSS AFTER SALES
Luxco Importers is the official exclusive agent for Cross in South Africa and surrounding countries. With our head office and service centre situated in the Sandown suburb of Johannesburg, we are perfectly located to serve you. Should you require any service or repair on your Cross Writing Instrument, you are welcome to bring it to our service centre or take it to your nearest Cross retail store.
WARRANTY
Writing Instrument Full Perpetual Warranty
All Cross writing instruments and desk set pen holder mechanisms are unquestionably guaranteed against mechanical failure, regardless of age. Any Cross product or part requiring service under this warranty will be repaired or replaced at no charge when received at our factory from the consumer (postage and insurance are the responsibility of the consumer, and processing fees may apply). Any such product that is no longer in production and cannot be repaired will be replaced with a comparable Cross product. Leads, erasers, ink refills and stylus tips exhausted in the course of normal use, and emblems and other customised decoration, are excluded from this warranty; also excluded are fountain pen nibs and other parts damaged from impact, unreasonable use or obvious abuse, as well as wear, aging discolouration or other deterioration of the leather wrapping.
LIFETIME GUARANTEE
The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument. This warranty gives you specific legal rights, and you may have other rights which vary from state to state or jurisdiction to jurisdiction. Customers are advised to obtain insurance against loss or damage when shipping products to Cross. Without proof of shipment, Cross cannot replace product it does not receive.
WARNING
Pen caps can obstruct breathing. Keep out of mouth. This product is not intended for children. *Applicable To Stylus Tips
In no event shall Cross be liable for incidental or consequential damages of any kind or character including, without limitation, physical damage to the surface of hand-held PCs, cell phones, smart phones or other electronic devices.
SERVICE CENTRE
Luxco Importers | Ground Floor Block G Pinmill Farm | 164 Katherine Street | Sandown 2196
Email: service@luxco.co.za
Copyright © 2018, Cross South Africa