Privacy Policy

Effective date: 12 November 2026

This Privacy Policy explains how Luxco Importers (Pty) Ltd collects, uses, shares and protects personal information when you visit https://luxco.co.za/ (the “Site”). We are committed to handling your personal information transparently and responsibly, in line with the Protection of Personal Information Act (POPIA).

Our brand websites have their own privacy policies, linked at the bottom of each of their pages.

1. Who we are

The Site is operated by Luxco Importers (Pty) Ltd, the South African distributor of the brands shown in our Brand Portfolio. Our Information Officer is Jakov Shishler, who can be reached at privacy@luxco.co.za.

2. What we collect

Information you give us in our forms.

  • Contact form: your name, surname, phone number and email address, the brand your query is about, the type of query (sales or after-sales service) and your message.
  • Corporate Gifting form: your name and surname, phone number and email address, the requested delivery date, the brand, the model or reference number, the number of units, your budget per unit, whether you want personalisation, and your message.

These details are emailed to the Luxco team that looks after the brand you chose, so we can reply. They are not stored on the Site or in a database.

No tracking on this Site. The Site does not use analytics or advertising tools (such as Google Analytics or Facebook / Meta pixels), and it does not set cookies of its own.

Technical information. Like any website, our web server receives your IP address and basic browser details when you load a page, so it can send the page to you.

3. How we use your information

  • To answer your enquiry, arrange corporate gifts or provide after-sales service.
  • To comply with our legal obligations.

4. Buying our products

We do not sell products on this Site and do not take orders or payments here. Links to our brand websites and to authorised online retailers take you to sites that have their own privacy policies.

5. Sharing your information

We do not sell personal information. We share it only with:

  • our email provider, which delivers form enquiries to our team;
  • authorities, where the law requires it or to protect our rights.

Pages also load code libraries and icons from the public content delivery networks jsDelivr, unpkg.com, code.jquery.com and cdnjs.cloudflare.com (Cloudflare). These services see your IP address when your browser fetches the files, but they do not set cookies on this Site.

6. Cookies

This Site does not set any cookies. Our Cross and Sheaffer websites are hosted on the same address (luxco.co.za). If you accept cookies on one of those sites, the Google and Meta cookies it sets are stored for the whole luxco.co.za address, so your browser also sends them when you visit this Site. This Site does not read or use them. You can change your choice with the “Cookie settings” link on those sites, or clear cookies in your browser settings.

7. Behavioural advertising

This Site is not used for personalised advertising. If you accept cookies on one of our brand websites, your activity there may be used to show you adverts on third-party platforms. You can opt out via:

8. How long we keep it

Enquiry emails are kept for 3 months and then deleted, unless we need them longer to finish handling your request or to meet a legal obligation.

9. Your rights

Subject to applicable law, you may ask to see, correct or delete the personal information we hold about you, object to certain processing, and withdraw your consent at any time. Email privacy@luxco.co.za. If you are not satisfied with our response, you may complain to the Information Regulator (South Africa).

10. Security

We use industry-standard measures to protect personal information, though no system is completely secure. If you suspect an issue, contact us immediately.

11. International transfers

Some of our service providers, such as our email provider and the content delivery networks above, may process information outside South Africa. We ensure safeguards are in place to protect your information in accordance with applicable laws.

12. Children

The Site is not intended for children under 13, and we do not knowingly collect their data.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or the law. When we do, the effective date at the top of this page will be updated.

14. Contact us

Luxco Importers (Pty) Ltd
Pinmill Farm, Ground Floor Block G/1
164 Katherine Street, Sandton, 2148
South Africa
privacy@luxco.co.za

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